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Saturday, February 28, 2009

Ethics and the Prince - Situational Ethics Today

In 1513 Niccolo Machiavelli published a book titled The Prince, a work that would become synonymous with a complete lack of moral and ethical behavior in the pursuit of power. In the 496 years that have passed since its first publication, The Prince has been reviled and rejected by many, while it has been studied and embraced by various leaders and scholars for its raw and unvarnished assessment of how leaders (Princes) come to power, and how they retain their position in the world.

One chapter (chapter XVIII) titled "In What Way Princes Should Keep Their Word", is of particular interest for those studying leadership in both public and private positions. Machiavelli has the uncanny knack of putting into words behaviors, feelings, and beliefs that exist deep within many who find themselves in leadership positions, and exposing the related costs and benefits in nonjudgmental terms. He applies no value systems other than those related to the desire to obtain and retain power. (Peter Koestenbaum would refer to this dark side of human behavior as the shadow side of the Leadership Diamond).

Here is an example from the beginning of chapter XVIII:
How praiseworthy it is that a prince keeps his word, and governs by candor instead of craft, everyone knows. Yet, the experience of our own time shows that those princes who had little regard for their word and had the craftiness to turn men's minds have accomplished great things and, in the end, have overcome those who governed their actions by their pledges. (P. 62, The Prince, Bantam Classic edition, March 1981)

Today's headlines are filled with examples of leaders who, knowingly or unknowingly, still subscribe to Machiavelli's assertion that those who have the "craftiness to turn men's minds" will be the ones who succeed in our society.

Machiavelli goes on to say:
... a wise prince cannot and should not keep his pledge when it is against his interest to do so and when his reasons for making the pledge are no longer operative. If all men were good, this would be a bad precept, but since they are evil and would not keep a pledge to you, then you need not keep yours to them. Nor did a prince ever lack legitimate reasons by which to color his bad faith." (P. 62, The Prince, Bantam Classic edition, March 1981)

Today, as in Machiavelli's time, situational ethics often come into play. When I assume that you are not ethical, or will not live up to your promises to me, I am immediately freed from any responsibility to keep my promises to you. Or, when the situation under which a promise was made changes, I am no longer expected to live up to my promise. I am free to behave as necessary under the new circumstances.

How often have we used this reasoning to excuse our decision to abandon a promise, contract, or pledge? This happens in both private industry and government. It happens in both national politics and local city councils. It happens among families and friends. We have seen this in many debates over the financial crisis, pension reform, and employment relationships. We have seen this in international business, foreign relations, and cultural conflicts.

The challenge for leaders is to be conscious of this natural and deeply rooted ability to rationalize away reasons to maintain ethical standards when situations change. Peter Koestenbaum writes that "... ethics contains two important elements. One is the profound value of empathy and the other is the overarching power of principle." (P. 108, The Philosophic Consultant) Maintaining a leader's connection to empathy and principle in a world of changing realities is challenging at best.

Koestenbaum goes on to say that "Being ethical is always a decision."(P. 114, The Philosophic Consultant) It is a choice, an act of free will. Therefore, it is necessary that leaders remain conscious that they have a choice when it comes to how they will demonstrate their ethics to the world.

Machiavelli explains that we can easily sacrifice our ethics to achieve what we see as a necessary end. Koestenbaum challenges us to keep empathy and principle in our minds as we choose what our behavior will be.

For leaders, the constant struggle is that what is easy is not always ethical, and what is ethical is not always easy.

Monday, February 16, 2009

Leadership and Perception

In order to get the full benefit of this blog entry, you must read and carefully perform the task described in Part One before moving on to Part Two. Following the instructions precisely is essential.  

I also want to note that this actually works best in a facilitated setting.  If you are going to do this with a group, I suggest that you find a facilitator who can help you get the full benefit of this exercise.

 


If you are game, read on.

Part One

Below you will find a link to a video posted by the Visual Cognition Labs. When you are ready, click on the link and play the video. Here's your assignment:
  • This very short video shows two teams who will be passing basketballs between members of their respective teams. There is a White Tee Shirt team and a Black Tee Shirt team.
  • Your task is to focus on the White Tee Shirt team and count the number of times the basketball is passed between members of the White Tee Shirt team.
  • The number of passes will be difficult to count because at least one of the passes is visually blocked by a member of the White Tee Shirt team, therefore you will have to focus carefully.
  • Play the video only once.
  • Record the number of passes you observe.
  • Here is the link http://viscog.beckman.uiuc.edu/flashmovie/15.php
  • Go.
When you are done, you may scroll down to read Part Two.
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Don't Read Ahead... 
Be sure to complete Part One before moving on to Part Two








Don't Read Ahead... 
 Be sure to complete Part One before moving on to Part Two









Part Two

If you have not completed part one. Go back to the first part of this blog entry and follow the instructions.

If you have completed Part One, you are ready to answer the following questions:

  • How many passes did you count? Answers typically range from 12 to 15. Personally, I counted 14.

  • Did you observe anything unusual during the passing of the basketballs?

  • Did you see the gorilla? Yes, there was a gorilla in the video.

  • If you didn't see the gorilla, go back and play the video again. This time you can ignore the number of passes between team members.


Based on a study performed by Daniel J. Simons and Christopher F. Chabris of the Psychology Department at Harvard University, as well as studies conducted by other researchers referenced by Simons and Chabris, somewhere between half and two thirds of participants in this experiment will not see the gorilla on the first pass.

This is a phenomenon referred to "Inattentional Blindness": a failure to perceive objects that are there because our attention is focused elsewhere. Inattentional blindness occurs even when the object of interest is momentarily obscured by something of importance that would have been noticed had the observer been more generally aware.

For example, if you have ever entered a theater and been so focused on finding a seat that you did not notice one of your friends waiving to you from across the room, you experienced inattentional blindness. Your focus on the task of finding a seat obscured your ability to recognize the wave from your friend. Inattentional blindness happens when what we are looking for does not match the objects that we are seeing.

The concept of inattentional blindness does not only apply to interesting visual demonstrations like the clip you just watched. It also applies to systems, ideas, groups, and leaders.

When what we expect to see does not match what we see, we can experience inattentional blindness. When systems are set up to handle certain kinds of processes, problems, or issues, they can be blind to opportunities for improvement. When ideas are proposed that do not match what we are expecting to hear, we ignore them or are not even aware that they were expressed because of inattentional blindness. And, when leaders have a strong focus on what they want to achieve, they may miss opportunities. Their inattentional blindness may make them fail to see the gorilla in their midst.

Leaders can protect themselves from this phenomenon. Here are a few rules to live by:
  • Encourage those around you to offer their observations, ideas, and suggestions even though they may challenge the stated goal, outcomes, or norms. They may be identifying a gorilla that other team members are not seeing.
  • Step away from the action and into the balcony (see the prior blog entry on The View From the Balcony) to make sure you are seeing the whole picture, not just the part that you find most interesting.
  • Be aware that we often see what we expect to see. We can be blind to even big changes that do not match our expected reality.
Perhaps we will cover more on this topic in future blog posts.

Let me know what you thought of this exercise.

Saturday, January 31, 2009

A Leader's Power

There are hundreds, perhaps thousands, of leadership books on the market. The various authors tell stories of success, describe the attributes of great leaders, suggest how to discover your personal strengths, help you get in touch with your emotions, and teach the importance of creating a compelling vision. All of these are important messages about being a successful leader.

As you can probably tell from the past 30 (or more) blog posts, I believe that understanding what these authors have to say, learning about what it means to be a leader, and developing your own leadership mind is essential to becoming a successful leader. Everyone can learn a great deal from those who have studied leadership in its many forms, and have found meaning and wisdom in the examples of success.

Few, if any, of these authors suggest that a rote practice of the techniques found in their books will lead to success. Leadership is more than the simple repetition of acts performed by others.

So, what's the point of all of this learning? If copying the example of others is not a formula for success, what can a fledgling leader do to make a difference in an organization? What can a person do to move an organization in a certain direction? You might ask yourself, "How can I be the leader I want (or need) to be"?

Change the Language
First I suggest that "knowledge is power". All of the learning you have done about leadership, emotional intelligence, vision, ethics, courage, reality, and other concepts makes a profound change within you. This understanding of the roots of leadership lets you see the organization from a broader perspective.

A leader cannot successfully mandate that an organization become something that it is not over night. Meaningful, lasting, and sustainable change takes time. As Peter Senge says, change is organic, it grows from within.

This change often begins with one simple act; a change in the language used to describe the organization, the work, the people, the vision and goal, and the world within which the organization exists.

Lou Tice
of the Pacific Institute teaches about the power of the words we use to describe ourselves, our organizations, and our world. People tend to move toward that which they think and talk about. Therefore, the words we choose when we describe our reality, our future, and ourselves are fateful.

I am not suggesting that you lie to yourself. Those of you who are acquainted with Dr. Peter Koestenbaum will understand the value of being well grounded in reality and truth. However, the leader has the power to inject into the conversation words, concepts, visions, and dreams that, over time, change the conversations going on in the hallways and offices of the organization.

When you change the language, you change the conversation.

As the conversation changes, you find that the beliefs, norms, values, visions, and attitudes of the organization begin to change. These define the culture of the organization.

As you change the conversation, you change the culture.


As the culture changes, the leader will find that those changes that could not be mandated at the beginning begin to grow and become part of the new fabric of the organization.

This is one of the few powers of the leader: the leader can change the language. When you change the language, you change the conversation. When you change the conversation, you change the culture.

Because of the knowledge you have gained by studying leadership, you are more likely to choose the right words.

Make Space
The second power a leader has is the ability to make space. One of the ways a leader can show what work is important is to allocate scarce resources to certain projects. When we think about the allocation of resources we usually think of money, equipment, and people.

We often feel the leaders job is done once money, equipment, and people have been assigned to a project. But, if we fail to give those people the time on their calendars, a way to work without being pulled back into other assignments, and a way to focus quality time on the important work, what we have done is create more work that is indistinguishable from the work that is already being done. We have not created space for success.

If you are a leader you can underline the importance of work by giving those who are allowed onto the team space to succeed: money, equipment, people, a place to work, and time.

Because of the knowledge you have gained by studying leadership, you are more likely to understand which are the important tasks that need space.

If you changes the language so that people begin to talk about what's important, and create space for important work, you have taken two huge steps toward becoming one of those leaders that the rest of us will study in the years to come.

Saturday, January 10, 2009

Self Knowledge and Awareness

What is it that sets top leaders apart from the average performer? Why are some people better at moving an organization forward than others? In the book Primal Leadership, Daniel Goleman puts a microscope on these and other questions about leadership to discover what sets the great leaders apart from the rest of the crowd.

One of the first discoveries Goleman shares is that there are four competencies of Emotional Intelligence (EI) - and not a single technical or purely cognitive competency - exhibited by these top performers. (P. 36-37, Primal Leadership) This discovery puts Goleman in the camp of authors who believe that it is not necessary to be born a leader. Leadership can be learned. (This is good news for all of us.)

These four dimensions of Emotional Intelligence identified by Goleman fall into two categories - Personal Competence, and Social Competence: (P. 39, Primal Leadership)

Personal Competence:
  • Self-Awareness
  • Self-Management
Social Competence:
  • Social Awareness
  • Relationship Management
Each of these competencies is worthy of study. I recommend Primal Leadership as an easy and accessible way to learn more about these and other aspects of leadership.

The first EI competency that Goleman discusses is self-awareness. On the surface, that may seem like a simple thing - "Of course I am aware of myself. So what's the problem?" However, I don't think the topic is quite that simple.

True self-awareness requires reflective self-examination, feedback from others, and knowledge of "who you are, where you are going, and why you are going there." (For more about this read the blog titled: Asking the Right Questions, and Cashman's book Leadership from the Inside Out.) These questions get to the heart of defining what matters most to you, and the values that drive you.

There are a number if instruments you can use to get an understanding of who you are and what drives you. For example, tools like the Strengths Deployment Inventory (SDI) give you an insight into how you relate to others (relationship awareness), your motivations, and how you change when things are not going well. This information prepares you to both be more self-aware and socially aware in your relationships. This is also a very useful to use in groups or teams that gives each member a boost in their self-awareness, as well as a better understanding of social awareness and relationship management styles that help the group work more effectively. (For more on the SDI instrument, email me - jelliott2k@gmail.com - and I'll send you some background.)

Self study is essential. Tools for improving self-awareness and receiving feedback help. But underlying it all, you must have a desire and openness to new information; a desire to know more about yourself and how you relate to others, and the openness to take in new knowledge about yourself, even when that knowledge may not be consistent with you prior image of yourself.

If you have that inner drive, you will gain self-awareness, and take a fateful step toward being an emotionally intelligent leader.

Saturday, December 20, 2008

Vision and Motivation

There are probably hundreds of authors who have talked about the importance of vision in leadership. Vision is, without a doubt, one of the essential elements that goes into separating the average top manager from the successful leader.

Here are a few examples of what some of the thought-leaders of our day have had to say about the importance of leadership in our organizations:
  • The Leadership Diamond, developed by Dr. Peter Koestenbaum, incorporates vision as one of the four foundational components of leadership.
  • Kouzes and Posner's book, The Leadership Challenge, lists "inspiring a shared vision" as one of five essential steps to being a successful leader.
  • Kevin Cashman shows that before you can help others reach their potential, you must define yourself, and get clear on your vision. In his view, vision forms the cornerstone of personal success and fulfillment.
  • Daniel Goleman, and his co-authors of Primal Leadership, define six leadership styles, with visionary leadership being at the top of the list.
In every case, the wizards of leadership thought agree that to be motivated and successful an organization must have a clear and compelling vision of what it is they are trying to create as a result of their effort.

The relationship between having a clear vision and a motivated workforce is illustrated by the often retold story (perhaps apocryphal) about the architect Christopher Wren. Wren lived in London in the mid 1600s, and was known as an accomplished architect who's designs included the Royal Observatory, Trinity College at Cambridge, and St. Paul's Cathedral.

As the story goes, St. Paul's Cathedral, as well as the majority of London, burned to the ground in the great fire of 1666. During the rebuilding of the cathedral, Wren was visiting the construction site, watching his design take shape, when he noticed two workers laboring side by side laying bricks in one of the outer walls of the new cathedral. One of the workers seemed dull and slow, and clearly not engaged in his work. The other was laboring hard, with enthusiasm, doing fine work at an impressive pace.

Wren approached the first bricklayer and asked him what he was doing. The bricklayer replied, "What does it look like I'm doing? I'm laying bricks." Wren then went to the second bricklayer and asked the same question, "What are you doing?" The second bricklayer looked up and greeted Wren with a smile and a nod, and replied "I am building a beautiful cathedral, sir."

The difference between these two workers was that one saw only meaningless labor, while the other had a vision of what he was trying to create as a result of his effort.

Koestenbaum describes vision as the crowning achievement of human evolution. Vision is the means by which we see the future. German poet Rainer Maria Rilke said "The future enters into us, in order to transform itself in us, long before it happens." Koestenbaum adds, "It is not just the future that transforms itself. It is the future in us that transforms us now so that the future itself can happen to us." (P. 277-278, The Philosophic Consultant).

Kouzes and Posner define vision as "... an ideal and unique image of the future." (P. 95, The Leadership Challenge) This image of the future is not limited to improving on what exists. It can be a leap from "what is" to "what can be" without any knowledge of how to get from where we are to where we are going.

Peter Block, in his book The Answer to How is Yes, would agree that knowing how to move from today into the future is not a requirement. What is required is a commitment to the future, and the "how" will become evident.

At the risk of oversimplifying, Cashman's Leadership from the Inside Out shows how important it is to align actions and persona with the deeply seated values that drive the individual. When an individual's values are aligned with the organization's values and vision, there can be a partnership that leads to success for both. When there is alignment, the individuals within the organization are like the second bricklayer in the Christopher Wren story.

And finally, in Goleman's Primal Leadership, visionary leadership is one of six essential leadership styles. Visionary leadership helps "...people to see how their work fits into the big picture, lending people a clear sense not just that what they do matters, but why." (P. 57, Primal Leadership)

There is agreement among the great thinkers of the leadership world on the subject of vision. It is a magnet into the future; it inspires personal commitment; it is essential to moving forward together. And, when it is missing, organizations wander in the wilderness.

If you see yourself as a leader, you need to ask yourself if you have inspired a shared vision within your organization. You may be amazed at the answers you find, and the possibilities that present themselves when the answer is Yes.

-

Saturday, December 6, 2008

Dealing with Resistance


In the last blog entry we took a very quick look at some of the forms of resistance that you might encounter as you embark on a change effort. This topic seems to hit home with many of you, and has raised the natural question of how to deal with resistance when it is encountered in its various forms. Therefore, this blog entry contains a few thoughts about what to do when you find yourself face to face with resistance.

Peter Block says that “there is no way you can talk {someone} out of their resistance because resistance is an emotional process. You cannot talk people out of how they are feeling.” He goes on to say that “the basic strategy is to help the resistance blow itself out, like a storm.” (Flawless Consulting, P. 161)

Block suggests that there are three steps to dealing with resistance:
  • Identify in your own mind the form of the resistance (see the description of the types of resistance in the previous blog entry.)
  • Name the resistance – use neutral language to describe the form that the resistance is taking.
  • Be quiet – let the person respond to your statement about the resistance. Don’t keep talking. Live with the silence and tension.

Use open ended questions or statements, instead of questions or statements that can be replied to with yes or no answers.

If you encounter a situation where the person or group you are working with is avoiding responsibility for the problem or solution, you might say "You don't see yourself as part of the problem." Then, be quiet, and listen.

If you are working with someone who is giving you very little, and one word answers, you might say "You are giving me very short answers. Could you say more?

If you are working with someone who is silent, you might say "You are very quiet. I don't know how to read your silence."

You are probably beginning to get the idea. Your statement begins with a description of the behavior (You are very quiet.) which is followed by a question or statement about what is needed (can you say more?) or how this affects the work you are trying to do (I don't know how to read your silence.).

(Flawless Consulting, P. 163-166)

This process of identifying, naming and being quiet provides a mechanism for getting the resistance out on the table so it can be addressed.

It might also be helpful to think about resistance in terms of the Leadership Diamond model that has been covered a number of times in this blog. This model is based on the importance of vision, ethics, reality and courage. Peter Koestenbaum writes that resistance to vision is blindness. Resistance to reality is denial. Resistance to ethics is indifference. Resistance to courage is fear. (Leadership – The Inner Side of Greatness – P. 29)

Being aware of these concepts may help you identify the form of resistance that you are encountering. For example, someone who is constantly asking for more and more detail may be expressing a lack of confidence, or their fear. Your statement to this person might be "Your need for lots of detail tells me that you are uncomfortable with this project (or change effort). Tell me what is making you uncomfortable." Or more directly, "What are your fears?"

And finally, as you work with change efforts it is helpful to keep in mind the fact that organizations are not mechanical devices that can be changed by removing one part and replacing it with another. Change is an organic process. It starts small with seeds of ideas, a few people with a new vision, or a spark of brilliance, and grows over time into something that will change the organization forever. Resistance to the growth of new ideas, processes, and structures is normal even in nature. But, just as in nature, growth is difficult to stop. Leaders who are unafraid to identify and name resistance can clear the path for healthy growth that will bear the fruits of success.

(See the April 1999 FastCompany Magazine for an article by Peter Senge on this subject.)

Saturday, November 15, 2008

Resistance

I have wanted to post a blog entry on the subject of resistance for some time, but for some reason have not gotten around to it. So the question is: “What have I been resisting?”

Resistance is a subtle and interesting thing within each individual and group. Unless you are aware and observant you may not readily identify resistance in one of its many forms. And, you may find that you unwittingly participate in the process of resisting while thinking that you are helping move a project or change effort along.

Edgar Schein, one of the leading experts on culture says that individuals and organizations resist change when there is a lack of psychological safety. Schein defines psychological safety as the ability to see the possibility of solving a problem without loss of identity or integrity. Without psychological safety individuals or groups will deny data that creates discomfort; in other words, people will resist. This denial of discomforting data is called strategic myopia. (Organizational Culture and Leadership p. 298-300)

According to Peter Block, this denial of data or pushing back against the proposed change or project is a reaction to an emotional process taking place within the individual (or group). It is a natural reaction when faced with change, or the prospect of having to address difficult organizational problems.

Block provides an interesting list of what he calls The Faces of Resistance that may help you in identifying when you are working with someone or a group that is using resistance as a tool to avoid change. Keep in mind that some of these forms of resistance are very subtle and elusive:
  • Give me more detail – The person (organization) keeps asking for finer and finer bits of information.
  • Flood you with detail – The person (organization) gives you too much detail.
  • Time – The person (organization) says that he/she/they would really like to change but the timing is off.
  • Impracticality – The person (organization) says that he/she/they live in the “Real World” and are facing “Real Problems”, and can find practical problems with any change or solution.
  • Attack – The person (organization) adopts the most direct form of resistance – attack the change agent directly.
  • Confusion – The person (organization), after hearing the explanation or description of the suggested change several times, continues to be confused, and resists concepts necessary to understand a situation or idea.
  • Silence – The person (organization) remains stoically silent and passive in the face of the need for change.
  • Intellectualizing – The person (organization) “…starts exploring theory after theory about why things are the way they are…” “Spending a lot of energy spinning theories is a way of taking the pain out of a situation.”
  • Moralizing – The person (organization) "...makes great use of certain words and phrases: ‘those people’ and ‘should’ and ‘they need to understand.’ It is all about those other people, not me."
  • Compliance – Even when the person (organization) complies with a recommended change with no negative reaction at all, you may find that you have a low-energy agreement that will result in initial compliance, with gradual return to the old systems.

(Flawless Consulting – Peter Block, Chapter 8 Understanding Resistance, P. 140-148)


Not every question or push-back is a form of resistance. But, with these thoughts in mind, maybe you will be a little better prepared to identify when you or people you are working with are resisting rather than working together to change things for the better.

I suggest reading the chapter on resistance in Peter Block’s book Flawless Consulting for a better description of how to identify and deal with resistance in its many forms.

One final note; Schein points out that in dealing with resistance that grows from a lack of psychological safety the visionary leader becomes essential because “…the vision sometimes serves the function of providing the psychological safety that permits the organization to move forward.” (Organizational Culture and Leadership, p. 301)

If you are leading a change effort and feel significant amounts of resistance (which you can now identify), you might ask yourself whether you have provided the individuals or groups that are resisting with sufficient ability to see the possibility of solving a problem without loss of identity or integrity.

So, why are you putting off that important project or change effort? What are you resisting?


Sunday, October 26, 2008

Authenticity

The entries in this blog over the past year hopefully have made it clear that there is more to leadership than sitting down in an office with your name on the door and giving orders. We have all worked with people who approached leadership from this perspective, but I doubt that many of us would consider these people good role models, or the kind of leaders we would want at the helm when crossing the unknown sea.

There are also leaders who inspire in us a willingness to tackle the most difficult problems, or to go where no one has gone before. And, they are able to do this without having to raise their voice or demand our compliance.

What is the difference between these two types of leaders? Why are we bored and demotivated by one, and inspired to reach for the stars by the other?

There are probably many reasons, but I want to suggest one answer that deserves your consideration.

When we believe that we have a leader who truly cares for us and our success, who believes in our abilities, who listens and considers our suggestions, who supports us in success and failure, and who communicates his or her thoughts and feelings; in short, when we have a leader who is authentic in every way, we feel valued, and are willing to invest ourselves in the success of that leader and our organization.

In August of 2001, Peter Koestenbaum described Authenticity in the following way:

Authenticity includes:
  1. Underscoring the centrality of both caring and integrity in helping people to feel valued and treated fairly. This is ethics.

  2. Supporting people in mastering the anxiety of grave uncertainty, the insecurity of frequent failures, and equip them to rely on their inner resources to maintain their dignity as well as their obligations to the future of the whole organization. This is courage.

  3. Strengthening people to survive amidst the chilling environment of a harsh economy, bitter competition, political infighting, and unforgiving stock exchanges. This is reality.

  4. Lighting up the intellect to fashion new, creative and imaginative solutions to intractable problems. This is Vision.
(Peter Koestenbaum - August 6, 2001)
Peter Block, an organizational development consultant who has spent many years working with leaders, describes authenticity in the following way:

Deeply understanding the other person's point of view gives feeling of authenticity. The first order of business is to understand the situation rather than correct the other person's perception. (The Flawless Consulting Fieldbook and Companion, p. 168-169)

Authentic behavior... means you put into words what you are experiencing... as you work. (Flawless Consulting, second edition, p.37)

Authentic leaders listen, support others, express their feelings and thoughts, make visible what is going on inside their heads,

Also, authentic leaders help others move from dependency (the theory that the leader or manager is totally responsible) to an understanding that each person is responsible for exercising their own free will and choice.

Paternalistic behavior on the part of a leader removes power, choice, and freedom from the employee. Authentic behavior leads to empowerment, and an understanding that the individual must exercise his or her free will to affect the work environment.

It must be noted that authentic behavior on the part of a leader can create anxiety in those who follow. Anxiety should not be seen as a negative emotion. In fact, growth cannot happen without anxiety. Every time you enter a new situation you experience some level of anxiety. The important thing is how you deal with the anxiety. Do you try to remove yourself from the situation that is causing the anxiety, or do you embrace the anxiety and allow it to give you the energy and courage to face the new situation? Removing yourself assures that the anxiety will go away. But, facing the anxiety and leaning into your discomfort assures that you will grow and develop new skills and abilities.

This entry is a work in progress. For me, authenticity remains one of those things that we all know when we see it, but is hard to describe in words. Your suggestions and thoughts on how to improve this description of authenticity would be appreciated.